Terms & Conditions

Terms & Conditions

complete women's care Doctors using video conference/voice calling/offline consulting (E-MAIL) (“Tele-Consultation”) through its website/mobile application. The following terms and conditions govern all the transactions concerning teleconsultations including appointment booking and refund and all other transactions through the website or mobile application...

The complete women's care services available on the Website do not in any way constitute an invitation or recommendation to avail of the teleconsultation Services. The services provided through the Website are not intended in any way to be a substitute for a face-to-face consultation with a doctor. Ask complete women's care to advise the users to make an independent assessment regarding its accuracy, usefulness, and suitability before making any reliance on it. Terms 'you' and 'you're' hereafter refer to the registered user using/browsing through the complete women's care website (www.complete womencares.com) and the complete women's care mobile application.

1. Availability, Appointment, Rescheduling, Free review, and/or Cancellation :
   1. Tele-consultations shall be available for Family Physician & multi specialties
   2. Tele-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. complete women's  reserves the right to reschedule or cancel an appointment without any prior notice
   3. The time provided for a consultation to you is indicative and actual consultation time may change depending on the consulting Doctor's discretion
   4. Your consulted Physician reserves the right to provide Post consultation free review
   5. Consultations can be booked, rescheduled, or canceled only within the stipulated time limits mentioned bel
2. Information and Documents required :
   1. You are solely responsible for the medical, health, and personal information you provide in complete women's care. The advice of the doctor will depend upon the information you provide in complete women's care
   2. User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to the condition of the patient. This information shall include the patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, cardholder name, and other relevant details
   3. complete women's care services are available for children, but the Registered Member for all patients under 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use
   4. If the information provided by you is false/deceptive/inaccurate or misleading, complete women's care reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
   5. The information provided by you may be used for services including analysis, research, training, and disclosure (where required) to its affiliates, agents, and government authorities
   6. The information provided by you can be kept with complete women's care indefinitely and can be used without revealing your identity
3. Equipment and connectivity requirements:
   1. The services available on the website shall be provided to you via audio/video consultation, or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error, or defective internet connectivity complete women's care reserves the right to reschedule or cancel your appointment without any notice
   2. You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor/physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website
   3. complete women's care or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment/interpretation error/perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post-consultation from complete women's care.
   4. complete women's care Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases
4. Cookies :
   1. complete women's care like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used to store your preferences previous activities browsing activities, profiling, and tracking behavior on this Website. By visiting the complete women's care Website you acknowledge, accept, and expressly authorize complete women's care for the placement of Cookies on your web browser
5. Electronic Payments/ Refunds :
   1. complete women's care offers an online mode of payment. You may use Internet banking or a debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees
   2. complete women's care shall not be liable in any manner whatsoever if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card that is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
   3. complete women's care shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third-party website and/or required by law regulation or court order.
   4. Refunds may be processed within 15 working days from the receipt of a request from you. All communications about refunds should be sent to [email protected]
   5. You have the option to reschedule or cancel a booked Specialist or Family physician appointment, strictly within the stipulated deadlines as mentioned in the refunds and cancellations table above
   6. complete women reserves the right to modify/implement a new pricing structure at any time before billing you for your initial payment or future payments
6. Use of content & Copyright :
   1. complete women's care owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions, and materials therein and all the services offered by the doctors/physicians or others on the Website.
   2. You shall not use the content available on the website without the prior written permission of complete women's care.
7. Privacy and Security :
   1. complete women's care uses secure encryption technology to keep your information safe and secure at all times. complete women's care is committed to maintaining the privacy of the information uploaded by you on the website and complies with the industry-standard security safeguards to secure the website and the information provided/uploaded by you
   2. complete women's care uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security
8. Indemnity :
   1. You agree and undertake to indemnify and keep indemnified complete women's care, the concerned doctor/physician and life care  Hospitals for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Apollo may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account
9. Disclaimer :
   1. complete women's care provides the services on an “as is” basis and expressly disclaims all representations, warranties, or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website/mobile application.
   2. In no event shall complete women's care be responsible for any third-party misuse of the data and any acts, deeds, and circumstances beyond the control of the management of complete women's care.
   3. You agree and acknowledge that you are solely responsible for your conduct
10. Limitations of liability :
    1. In no event shall complete women's care be liable for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data, or profits, arising out of or in any way connected with the use of complete women's care services
11. Termination :
    1. This arrangement may be terminated by either party at any time, with or without cause
    2. complete women care  reserves the right to refuse the use of services immediately in case your conduct is deemed by Ask complete women care to be in contravention of applicable acts, laws, rules, and regulations or considered to be unethical/immoral
12. Modification of Terms and conditions of service :
    1. complete women's care may at any time, without any prior notification to you, modify these terms or conditions
    2. Please review the latest version of the terms and conditions before proceeding to avail of the service
    3. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions
13. General Terms and Conditions :
    1. This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Nimbahera(Rajasthan)
    2.  complete women care has no representation that the services are appropriate for patients in any other location except India as complete women's care operates and controls these websites from India
    3. If any part of the agreement is determined to be invalid or unenforceable under applicable law then the said provision will be superseded by a valid, enforceable provision, and the remainder of the agreement shall continue in effect
    4. You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of complete women's care
    5. You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement

The terms and conditions herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and conditions please do not proceed further.